Delivery/Returns/Cancellation Policy

Delivery Terms:

  • Dispatch within 3 business days for all the orders placed by 12:00 pm UAE time.
  • All orders placed after 12:00 pm, will go for the next day processing.
  • Orders placed on Thursday after 12:00 pm, Fridays and Saturday, will be processed on Sunday.
  • All deliveries will be done from 9:00 am to 6:00 pm localtime in business days.
  • No delivery on public holidays and local weekends. (May vary from country to country).

Delivery Charges:

  • Delivery charges depends upon on the number and location.
  • Please check rates during checkout.
  • All taxes including customs fee needs to be facilitated by the customer, if any.

 

Return Policy:

  • Due to the nature of the product (Loujee), Votek (the company) does not accept returns of the product in any case other than a a defect in manufacturing of the toy from the factory, provided the activation code provided has not already been opened and used to activate the toy
  • In the event of a manufacturing defect from the factory, you may return or replace your purchases within the period of 3 days from delivery, with the defect product being mailed to the following address: Boutique Offices, Villa 7, Knowledge Village, Dubai U.A.E. P.O. Box 73030.
  • In cases of the activation code being opened or used, we are unable to supply a replacement toy.
  • In the case of product return, a refund will be issued using the same payment method in which the product was paid for.
  • Shipping costs are not included in refunds, the customer also bears the shipping costs of sending the defect product to the specified Office address.
  • If the return goods are not in the same condition as delivered, we have the right to negotiate on case to case basis.
  • All returns must contain a copy of the delivery Airway bill number and order number.
  • Make your claim for damage items on delivery or missing items within 12 hours of receipt of merchandise.

Cancellation Policy:

  • Cancellations depends on whether your order has been shipped or not.
  • If the order is shipped, we would not be able to cancel it.
  • In case you are not satisfied, then follow the return policy.
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